Archived Workspace Account

Archived Workspace Account

About Archived Workspace Account

An Archived User (AU) license is a separate license from a full user. The AU SKU enables Workspace customers to retain and preserve their user's data once they have left the organization. AU’s keep certain services such as Vault active on their data without requiring the customer to bear the cost of a full Workspace license.

What problems it solves

The Archival User (AU) license will allow an organization to maintain a former employee's account for data archival purposes. These licenses also help maintain data compliance and confidentiality policies.

What the Service provides
  • Ability to move accounts from active status to archived status
  • Ability to archive and retain employees' Workspace accounts once they leave the organization
  • Ability to use Google Vault for eDiscovery
Benefits of this Service
  • Organizations will be able to retain and preserve their user's data once they have left the organization
  • Ability to keep the data without requiring the customer to bear the cost of a full Workspace license

 

Billing Unit: User/Month
Billing Code: 5573

 

Eligible Customers
  • All state agencies, boards, and commissions
Service Prerequisites
  • Available AU licenses
  • Google Workspace and Archived User subscriptions
Scope of Service
  • The “Archived User” offering for Google Workspace allows an organization to maintain former End User Accounts for data archival purposes. If indicated below, the edition also includes Google Vault. Storage for each of the editions is as follows:
  • "Google Workspace Enterprise Plus - Archived User" - Customers will receive a total amount of Google Drive storage equal to 5TB times the number of archived End Users, with more storage available at Google's discretion upon reasonable request to Google. Google Workspace Enterprise Plus - Archived User includes Google Vault.
  • Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Google Support then Google Account Management.
  • If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.
Service Commitment
  • Response Time: 24 - 48 hours (depending on severity)
  • Resolution Time: Dependent on issue
  • Support Time: 8AM - 5PM Monday - Friday
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.