Enterprise Workspace Collaboration

Enterprise Workspace Collaboration

About Enterprise Workspace Collaboration

Enterprise Workspace Collaboration is a collection of cloud-based applications that allow teams to share files, attend remote meetings, enhance workflow, and communicate and collaborate with contacts in real-time using any device. This service is currently provided through Google.

What problems it solves

Enterprise Workspace Collaboration solves multiple problems for agencies including issues with collaboration, communication, storage, and time management. This service provides numerous tools for agencies to run as efficiently as they can.

What the Service provides
  • Business email and shared calendaring services:
    • An email service:
      • Safely stores emails in the cloud
      • Sends up to 2,000 emails per 24 hours
      • Provides custom business email addresses and domains for agencies
      • Accessibility on any device
    • A virtual calendar:
      • Enables meeting scheduling
      • Pop-up reminders for events
      • Task management tools
  • Cloud-based storage:
    • Virtual file storage and synchronization service
      • Unlimited file storage
      • Secure file sharing for collaboration
  • Productivity apps for documents, spreadsheets, and presentations:
    • Provides an online word processor, a spreadsheet program, and a presentation program that enables documents, spreadsheets, and slide decks to be stored on the drive and provides access to multiple users for real-time collaboration, editing, and commenting
  • Communications tools:
    • A cross-platform messaging application
      • Enables instant messaging
      • Voice and video conferencing
      • Up to 250 participants in a single video conference and also deliver live streaming to up to 100,000 viewers
    • Free training programs for the services
Benefits of this Service
  • Enables agencies to function more efficiently
    • Saves time
    • Save capital through cost avoidance
  • Help organize daily tasks and plan schedules
  • Increases convenience for telework
  • Provides a secure location to store files
  • Allows better collaboration
  • Ad-free

 

Billing Unit: User/Month
Billing Code: 5572

 

Eligible Customers
  • All State Agencies, Boards and Commissions
Scope of Service
  • ASET Responsibilities:
    • Set up accounts and configure any special security for each account per customer request
    • Troubleshoot issues with the application
    • Notify customer of any outage or interruption of service
    • Engage application vendor to resolve issues as required
  • Customer Responsibilities:
    • Ensure use is related to official state business
    • Request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Google Support then select the category related to the issue(s) with your account or the application.
    • If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.
    • Pay all fees associated with this service
  • Shared Responsibilities:
    • Coordinate testing and troubleshooting schedules for issues, system or application software upgrades
Service Commitment
  • Response Time: 24 - 48 hours (depending on severity)
  • Resolution Time: Dependent on issue
  • Support Time: 8AM - 5PM Monday - Friday
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.