The passing of new federal legislation (Kari’s Law and the Ray Baum’s Act) requires updated compliance for making 9-1-1 calls on all Multi-Line Telephone Systems (MLTS) - hard IP desk phones, analog devices, Jabber (state-issued softphone - desktop application only), and Genesys devices. This does not include state or personal cell phones or Jabber mobile devices.

To remain compliant with these new regulations, the ASET Enterprise Infrastructure and Communications (EIC) team is implementing the 911inform Location Discovery Solution on behalf of all state agencies, boards, and commissions that participate in AZNet. Once the 911inform solution has been integrated, it is the agency’s responsibility to maintain all updates to data requirements (documentation coming soon). 

To learn more about this product, please view 911inform's Location Discovery Solution video. 

For any adds, moves, changes, and/or deletions to employees' devices, contact your authorized AZNet ServiceNow specialist immediately and ask them to submit a ticket on your behalf.

If you have any questions or are experiencing any issues, please complete the Contact Us Form.

Training

• End User Training - In-Office Desk Phone
• End User Training - Jabber
• End User Training - Genesys 
• Emergency Contact - Emergency Onsite Notification (EON) Training
• Emergency Contact - EON Training Video

Additional Resources

• Agency Responsibilities (coming soon) 
• FAQs
• Emergency Scenario - Utilizing the 911inform Platform
• 933 Testing Log
• Contact Us