IT Service Management (ITSM) Business Stakeholder License

About Service Name

ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.

ServiceNow offers solutions for IT service and operations management, employee and customer experiences, low-code, and hyper-automation. The platform includes core capabilities that digitize, connect, and automate siloed processes to create a workflow.

What problems it solves

IT Service Management (ITSM) organizes, monitors, and assists with the delivery of IT services to customers.

What the Service provides

Provides authorized users with the ability to approve, view/read records and reports across the organization
Incident Management
Request Management
Change Management
Knowledge Management
Reporting Tools

Benefits of this Service

IT Service Management
Automated workflows
Cloud Based
Robust integration capabilities
Platform can be expanded through additional modules to meet business needs

Billing Unit: User/Month

Billing Code: 4622

Eligible Customers

All State Agencies, Boards and Commissions

Service Prerequisites

IT Service Management (ITSM) Tenant

Scope of Service

Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select ServiceNow Support.
If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.

Service Commitment

Response Time: 24 - 48 hours (depending on severity)
Resolution Time: Dependent on issue
Support Time: 8AM - 5PM Monday - Friday (after hours on-call provided on production systems as needed)

Related Services

How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager. Click here for a full list of Engagement Managers by Agency.