Software

About IT Service Management (ITSM) Tenant The ADOA-ASET ITSM, built on ServiceNow, is a cloud-based solution that enables organizations to manage and track digital workflows within a unified, robust platform and to improve operational efficiencies by streamlining and automating routine work tasks

About IT Service Management (ITSM) Fulfiller License ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. ServiceNow offers solutions for IT service and operations

About Service Name ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. ServiceNow offers solutions for IT service and operations management, employee and customer

About Web Apps Hosting Web Apps Hosting is used for hosting websites that are non-Drupal compatible, eliminating the need for a complete design overhaul on your existing website. This service hosts multiple websites for agencies on enterprise-class hardware housed in a cloud hosting provider where

About CRM Hosting Customer Relationship Management (CRM) Hosting is a solution that provides customers with cloud computing, CRM capabilities, modules for various automation, and customer service support. This service is currently provided through Dynamics 365. What problems it solves CRM Hosting is

About Enterprise Workspace Collaboration Enterprise Workspace Collaboration is a collection of cloud-based applications that allow teams to share files, attend remote meetings, enhance workflow, and communicate and collaborate with contacts in real-time using any device. This service is currently

About Archived Workspace Account An Archived User (AU) license is a separate license from a full user. The AU SKU enables Workspace customers to retain and preserve their user's data once they have left the organization. AU’s keep certain services such as Vault active on their data without requiring

About Assured Workspace Collaboration Google Assured Controls is an add-on feature for Google Workspace that allows organizations to have native control over Google support actions. Assured Controls adds to an organization’s information governance toolkit by enabling controls to help narrow provider

About Email Marketing Services Email marketing is a web-based interface utilized by agencies and boards to send frequent large-scale communications, track responses, rates for analytics, and improve overall outreach. This service is currently provided through SendGrid. What problems it solves Email

About Email Marketing Services Plus Email marketing is a web-based interface utilized by agencies and boards to send frequent large-scale communications, track responses, rates for analytics, and improve overall outreach. This service is currently provided through SendGrid. What problems it solves

About API Hosting This service provides a cloud based platform to centrally host and manage APIs. Using this service we can create APIs to enable communication to your backend services and applications. API Gateway handles all the tasks involved in accepting and processing up to hundreds of

About Dedicated SQL Server This service provides a database management system to handle routine database operations and maintenance on behalf of state agencies. A database server has the primary function of storing and retrieving data as requested by other software applications within the same

About Shared SQL Server This service provides a Shared Database Server Cluster located at the State's cloud environment managed hosting facility based on agencies/boards/commissions availability requirements, excluding maintenance windows. This service also provides a relational database management