Gemini Workspace Account

Gemini Workspace Account

About Gemini Workspace Account

Gemini for Workspace offers real-time support and assistance directly within Gmail, Chat, Docs, Sheets, Slides, Drive, and Meet. It empowers you to communicate effectively, enhance creativity, and boost productivity across Google Workspace. Gemini enables you to write, visualize, organize, and connect with greater impact.

What problems it solves

Gemini is a major advancement in how we leverage AI technologies with the potential to significantly impact our world positively in how we work with our applications. Understanding and utilizing the full capabilities of Gemini opens doors to new possibilities in knowledge, creativity, and human potential.

What the Service provides

Gemini is your AI virtual assistant that helps you communicate more effectively, be more creative, and get more done within the Google Workspace platform. It harnesses the power of generative AI through prompts to create unique content in Google Mail, Docs, Sheets, Slides, and Meets.

  • AI-powered writing assistant: Gemini provides real-time suggestions for grammar, spelling, and style, helping you create polished and professional documents, emails, and presentations
  • Intelligent summarization: Gemini can quickly summarize long texts, articles, or documents, saving time and effort
  • Visual data exploration: Gemini offers interactive visualizations for data analysis, making it easier to understand and interpret complex information
  • Seamless integration: Gemini works seamlessly within your existing Google Workspace tools without additional downloads or installations
Benefits of this Service
  • Increases agency efficiency
  • Saves time
  • Personalizes content and creates engaging emails
  • Facilitates brainstorming and content creation
  • Transforms ideas into visually compelling presentations
  • Streamlines workflows and improves data accuracy

 

Billing Unit: User/Month
Billing Code: 5577

 

Eligible Customers
  • All State Agencies, Boards, and Commissions
Service Prerequisites
  • Must have an Enterprise Google Workspace license
Scope of Service
  • ASET Responsibilities:
    • Set up accounts and configure any special security for each account per customer request
    • Troubleshoot issues with the application
    • Notify customer of any outage or interruption of service
    • Engage with application vendor to resolve issues as required
  • Agency Responsibilities:
    • Ensure use is related to official state business
    • Request assistance or support via the ServiceNow Customer portal. Click on the ADOA-ASET Service Desk. Select Google Support then select the category related to the issue(s) with your account or the application.
    • To add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on the ADOA-ASET Service Desk and then select the appropriate service. (Select Google Support then select Google Administration.
    • Pay all fees associated with this service
    • Customers can request assistance or support via the ServiceNow Customer portal. Click on the ADOA-ASET Service Desk. Select Google Support then Google Workspace Technical Support.
    • For all business process and training questions, select How to Use Google Workspace: Processes, Training & Tips.
  • Shared Responsibilities:
    • Coordinate testing and troubleshooting schedules for issues, system or application software upgrades
Service Commitment
  • Response Time: 24 - 48 hours (depending on severity)
  • Resolution Time: Dependent on the issue
  • Support Time: 8 AM - 5 PM Monday - Friday
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.