Program Basics
AZNet III is the official telecommunications program servicing all State of Arizona agencies, boards, and commissions with outsourced voice and networking services and equipment, which are contracted at a predictable, user-based monthly charge.
Contract oversight is performed by the Enterprise Infrastructure & Communications (EIC) team within the ASET division of ADOA.
Background
In accordance with Arizona Revised Statutes § 41-712, the Arizona Department of Administration (ADOA) was tasked with establishing and overseeing a statewide contract for telecommunication services and equipment, known as AZNet (Arizona Network).
As of October 1, 2020, the State of Arizona entered into a 5-year contract named AZNet III (with up to 2 additional 1-year extensions). This contract was divided into three towers: Network/Security/Wi-Fi, Voice Communications, and a dedicated Call Center (with Lumen awarded all three towers).
- To view the complete AZNet III contract, visit the Arizona Procurement Portal.
- For details, refer to the AZNet III carrier order process for MAC tickets and the RFI process
- For further information on the AZNET III program, see the FAQs and Pricing Sheet.
- The JLBC Annual Program Report as well as the JLBC Funding Sources Report are available for review.
To report an issue to AZNet Support, please email [email protected]. To contact the ASET Service Desk by phone, call the ADOA Service and Support Center at 602-364-4444 and select option 2. (Please note that due to high call volume, customer wait times may be longer than anticipated.)
To order this service, please reach out to your Engagement Manager.
Kari’s Law and the Ray Baum’s Act
The passing of new federal legislation (Kari’s Law and the Ray Baum’s Act) requires updated compliance for making 911 calls. Kari's Law removes the need to dial 9 prior to getting an outside line and requires that the front desk/security receive a notification that a 911 call was made. The Ray Baum Act cites the need for a dispatchable location from a multi-line telephone system. To learn more, visit the 911inform Compliance Project page.