Website Quality Assurance Monitoring

Website Quality Assurance Monitoring

About Website Quality Assurance Monitoring

The ADOA-ASET Digital Government team provides access to a Website Quality Assurance Monitoring service for all agencies with websites on the Agency Platform.

What problems it solves

It is common for websites to contain errors or fail to fully conform to accessibility standards. This service provides tools and reporting to find and correct these issues to improve the experience for website visitors.

What the Service provides
  • The QA monitoring service conducts regular scans of Agency Platform Websites to check for things like broken links, misspelled words, and WCAG 2.2 accessibility compliance.
Benefits of this Service
  • Simple and easy to use
  • Provides scheduled reporting
  • Comes with the Agency Platform

 

Billing Unit: N/A
Billing Code: N/A (Service is not billed by ASET due to funding from other sources)

 

Eligible Customers
  • Any State Agencies, Boards or Commissions with an Agency Platform Website
Service Prerequisites
Scope of Service
  • ASET provides and configures the tool. It is the responsibility of the customer to utilize it and make the suggested changes and fixes.
  • Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Digital Government then Quality Assurance / Accessibility Scanning.
  • If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.
Service Commitment
  • Our goal is to have an incident assigned to someone within 4 business hours of the ticket being created within the system and have the incident resolved (or a path to resolution documented and communicated to the customer) within two business days.
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager or submit a request using our Contact form (select Subject "Engagement Management").