Shared File Server

About Shared File Server

The Shared File Server service is a low-cost solution for customers that want their data in a secure, managed environment. Customers on the Shared File Server are separated both logically and physically. Each customer will have their own data space that is only accessible by their staff.

What problems it solves

Beneficial to agencies/boards that run legacy applications needing to be hosted locally and require multiple users to log into applications or access related files.

What the Service provides

This service allows customers to store their files in a secure location, as well as share those files with agencies/boards.

Benefits of this Service

Up to 2GB of Tier 1 Open Systems Storage per user
A 1 GB shared network connection

Billing Unit: Cloud Operations

Billing Code: 5737

Eligible Customers

ADOA and ASET managed state agencies

Service Prerequisites

A quote and approval from the agency director prior to onboarding to the service. Implementation meeting with the ASET team to discuss the implementation strategy.

Scope of Service

ASET will manage and back up all the data located in your agency's S: Drive folders. Customers should confirm their data is classified correctly with State policies and work with ASET if the data is related to CJIS or needs to be isolated to a separate secure file share server.
Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Server then General Server Support.
If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.

Service Commitment

ASET File Share environments are all production-built environments
- Response Time: 24 - 48 hours (depending on severity)
- Resolution Time: Dependent on issue
- Support Time: 8AM - 5PM Monday - Friday (after hours on-call provided on production systems as needed)

Agency Roles and Responsibilities

Onboarded agencies are required to submit tickets via the ADOA ServiceNow ticketing system for support with these services. Roles and responsibilities include:

Following security protocols and policies on system access controls and software installs.
Requesting services for additional server computing resources and storage.
Requesting new servers or decommissioning old servers.
Requesting additional backups of servers, and deleting old backups.
Requesting any additional services outside the base support of the service.
Working with ASET Cloud Ops on any upgrades.

Related Services

How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager or submit a request using our Contact form (select Subject "Engagement Management").