Enterprise Compute

Enterprise Compute

About Enterprise Compute

The Enterprise Compute service enables ASET to consolidate four services into one. CPU, Memory, OS License, and base storage for virtual machines (VMs) are now known collectively as Enterprise Compute.

What problems it solves

The four services consolidated as a single service simplifies the billing processes for both ADOA-ASET and our customers. New invoices now have one line item for Enterprise Compute.

What the Service provides
  • Ability to automate the deployments of a number of virtual machine sizes
  • Configuration services provided by ADOA give agencies the ability to add/remove CPUs to existing on-prem or cloud virtual machines
  • Allows for the increasing or decreasing of CPU power on VMs (virtual machines)
  • A place to store and access data in a secure location on a short-term basis
  • Gives agencies the ability to add/remove memory from/to existing on-prem or cloud virtual machines
  • Allows for increasing or decreasing RAM on VMs
  • Leverage Volume Licensing from ADOA through discounted rates for licenses
  • Installation and configuration of VM operating systems
  • An address space, with each containing the same range of storage addresses
  • Support for operations monitoring, support, and technical support
  • Configuration of storage devices
  • Installation and configuration of storage management products
  • Security to control electronic and physical access to data
  • Disaster recovery assistance
  • Allows multiple operating systems environments to exist simultaneously on the same machine
  • 24 hours a day, 7 days a week, 365 days a year monitoring and operations support
  • Notification in the event of an outage or interruption of service
Benefits of this Service
  • The service aligns our hybrid VM provisioning solutions with our public cloud offerings and simplifies the automated provisioning of resources across the ASET Enterprise Compute Service. The service continues to enable ASET to simplify IT infrastructure, process automation, data storage, and standardization of resource deployments for both our private and public clouds.
Billing Unit: Compute Unit/Month
Billing Code: 5762

 

Eligible Customers
  • Any agency needing support on existing hosted VMs the ADOA Cloud Operations team currently supports or if the agency wants to have ADOA host systems or applications on the ADOA private or public cloud infrastructures.
Service Prerequisites
  • Completed review and approval from the ASET Engagement Management and CloudOps/DC Infrastructure Teams
Scope of Service
  • ASET will provide daily operational and capacity support for all servers under current ADOA services and implemented through our change board process.
  • Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Server then Server CPU Request.
  • If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.
Service Commitment
  • Response Time: 24 - 48 hours (depending on severity)
  • Resolution Time: Dependent on issue
  • Support Time: 8AM - 5PM Monday - Friday (after hours on-call provided on production systems as needed)
Tenant Roles and Responsibilities
  • Access Control and Security: Set up and manage user access and permissions within the cloud environment, including identity and access management, security policies, and encryption.
  • Compliance and Governance: Ensure that data and operations comply with industry-specific regulations and governance standards. Implement policies and controls to meet compliance requirements.
  • Scalability and Resource Management: Adjust resources (compute, storage, etc.) based on usage and scalability needs. Monitor resource utilization and optimize configurations for cost efficiency.
  • Disaster Recovery and Business Continuity: Plan and implement disaster recovery and business continuity strategies. Understand the cloud provider's disaster recovery options and take necessary precautions.
  • Cost Management: Monitor and manage cloud costs. Implement budget controls and cost allocation strategies to stay within budget.
Hosted IT Roles and Responsibilities
  • Server and OS Management: Install, configure, and manage operating systems on servers. Handle server maintenance, patching, and updates.
  • Security Controls: Implement and manage security controls at the infrastructure level, such as firewalls, intrusion detection systems, and physical security measures.
  • Hardware and Software Procurement: Purchase and maintain hardware and software licenses, including operating systems and applications.
  • IT Staffing: Employ IT personnel to handle infrastructure management, network administration, and support roles.
Agency Roles and Responsibilities

Onboarded agencies are required to submit tickets via the ADOA ServiceNow ticketing system for support with these services. Roles and responsibilities include:

  • Following security protocols and policies on system access controls and software installs.
  • Requesting services for additional server computing resources and storage.
  • Requesting new servers or decommissioning old servers.
  • Requesting additional backups of servers, and deleting old backups.
  • Requesting any additional services outside the base support of the service.
  • Working with ASET Cloud Ops on any upgrades.
Disaster Recovery
  • Working with ADOA-ASET Cloud Ops to keep the “Managed Service Provider Disaster Recovery Plan Form” for each Critical Business Application updated in case of a Disaster Event (bi-annual reviews with the agency).
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.