About Virtual Storage

Virtual Storage provides agencies with a solution to add additional storage to existing virtual machines. This service is built on the most up-to-date disk technology, which provides fast response times while sustaining large numbers of data transfers.

What problems it solves

Virtual storage improves workflows, reduces the amount of downtime that is experienced by decreasing the number of barriers to present which allows for faster data migration, and provides a central location to manage data which makes accessing data less complicated and more convenient.

What the Service provides

• An accessible, yet secure location to store data
• An address space, with each containing the same range of storage addresses
• Support for operations monitoring, support, and technical support
• Configuration of storage devices
  • Including the installation and configuration of storage management products
• Security to control electronic and physical access to data
• Disaster recovery assistance

Benefits of this Service

• Simplicity
• The ability to store and share data with your agency
• Increased security
• Decreases resources required for storage including hardware, physical space, operating expenses, IT support, etc.
• Removes the need for hardware acquisitions, upgrades, and maintenance and support

 

Billing Unit: GB/Month

Billing Code: 5761

 

Eligible Customers

• Any Agency needing additional storage for servers under ADOA Managed Service.

Service Prerequisites

• Completed review and approval with ASET Engagement Management & Cloud/DC Infrastructure Teams.

Scope of Service

• ASET will provide daily operational and capacity support for all servers under current ADOA services and implemented through our change board process.
• Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Server then Server Storage Request.
• If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.

Service Commitment

• Response Time: 24 - 48 hours (depending on severity)
• Resolution Time: Dependent on issue
• Support Time: 8AM - 5PM Monday - Friday (after hours on-call provided on production systems as needed)

Agency Roles and Responsibilities

Onboarded agencies are required to submit tickets via the ADOA ServiceNow ticketing system for support with these services. Roles and responsibilities include:

• Following security protocols and policies on system access controls and software installs.
• Requesting services for additional server computing resources and storage.
• Requesting new servers or decommissioning old servers.
• Requesting additional backups of servers, and deleting old backups.
• Requesting any additional services outside the base support of the service.
• Working with ASET Cloud Ops on any upgrades.

Related Services

• Server Support (Subscription)

How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager or submit a request using our Contact form (select Subject "Engagement Management").