Rack Space Phoenix

Rack Space Phoenix

About Rack Space Phoenix

Rack space provides a physical rack unit in the State of Arizona’s Phoenix Shared Hosted Data Center for agencies that need rack space for their IT devices.

What problems it solves

Rack space is a solution for agencies that have run out of rack space or agencies that require a physical rack space for their IT devices or legacy applications.

What the Service provides
  • A physical rack unit located in the Shared Hosted Data Center facility includes:
    • Raised flooring
    • Fire protection
    • Air conditioning
    • Humidity control
    • Redundant power systems
    • A generator backup in the event of power failures
  • Dedicated out of band infrastructure management and remote hands support as needed, plus 24/7/365 monitoring and management on ASET infrastructure.
Benefits of this Service
  • Allows applications and services to be delivered from the data center quickly and securely through the statewide area core network infrastructure
  • Dedicated out of band infrastructure management and remote hands support as needed
  • Helps agencies and boards and commissions stay in compliance with statewide data center security controls, standards, and policies
  • Reduces costs by eliminating the need for facilities upkeep and overhead costs
 
Billing Unit: Per 1U
Billing Code: 5777

 

Eligible Customers
  • Any Agency needing space for legacy systems that don’t meet the minimum requirements for a successful migration to the public cloud.
Service Prerequisites
  • Review with ASET Engagement Management & Cloud/DC Infrastructure Teams
Scope of Service
  • Provide rack space for agencies with the remote hands support of ADOA, Agencies and ADOA share responsibility for racking, stacking, and cabling changes. Customers will submit tickets to ADOA when support or access is needed or when agency representatives are coming onsite.
  • Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Data Center then the category related to the issue(s).
  • If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.
Service Commitment
  • Response Time: 24 - 72 hours (depending on severity)
  • Resolution Time: Dependent on severity of issue
  • Support Time: 8AM - 5PM Monday - Friday (after hours as needed)
Hosted IT Roles and Responsibilities
  • Infrastructure Management: Procure, set up, and maintain physical or virtual infrastructure, including servers, storage, networking equipment, and data center facilities.
  • Data Center Operations: Manage data center facilities, including power, cooling, and physical security.
  • Data Center Monitoring and Troubleshooting: Continuously monitor data center resources for performance and troubleshoot hardware and software issues. It is important to note that cloud computing can also be a hybrid model, where some responsibilities are shared between the cloud provider and the tenant. The specific division of responsibilities can vary depending on the type of cloud service (IaaS, PaaS, SaaS) and the cloud provider. Always review the terms and conditions provided by your cloud provider to understand the exact responsibilities in a cloud environment.
Disaster Recovery
  • Implement and maintain backup systems and disaster recovery solutions, which often involve offsite data storage and redundant systems.
Co-Location Services IT Roles and Responsibilities

The agency will be responsible for implementing and maintaining backup systems and disaster recovery solutions. The AZNet Core Networking (Phoenix, AZ) and Involta (Tucson, AZ) allow agencies to maintain access to their Production and DR environments.

Agencies have the option to either install DR hardware in our Tucson DC facility or build out DR systems in a cloud environment.

Agencies should:

  • Confirm alignment with the ADOA CooP plan for Disaster communications.
  • Document business-critical applications and network device restoration steps in agency DR plans.
  • Confirm contact list and Communication plans are up to date.
  • Complete Annual Tabletop exercises & Test backup restore annually.
Agency Roles and Responsibilities

Onboarded agencies are required to submit tickets via the ADOA ServiceNow ticketing system for changes to hardware, system, or cabling requests. Agency users may also coordinate with the Data Center staff directly through email or chat to answer questions or schedule onsite visits to the Data Centers.  Roles and responsibilities include:

  • Maintaining hardware and software maintenance contracts.
  • Maintaining and confirming Cloud Smart Exceptions are kept up to date on all hardware located in the Data Centers.
  • Following security protocols and policies for both physical and system access controls.
  • Requesting ADOA-ASET Data Center support when issues occur or access is needed.
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.