Database Specialist

Database Specialist

About Database Specialist

This service issues database specialists to provide support of database design, assessments, process automation, ETL (Extract, Transform, Load), upgrades and migrations, and maintenance activities for a requested length of time or depth of a project. This service also offers Data Warehouse design and implementation for analytics and Business Intelligence (BI) applications.

What problems it solves

This service provides support by senior-level database administrators for agencies and boards with databases.

What the Service provides
  • Partnering with the ASET Database team to form a partnership with state agencies and act as an extension of their internal team
  • Professional, innovative, and experienced guidance for:
    • Architecture design
    • Administration
    • Monitoring
    • Troubleshooting for dedicated infrastructure or cloud server platforms
Benefits of this Service
  • Convenient, reliable support by senior-level administrators
  • Improves data consistency
  • Field specialists to assist with projects
  • Improved security
  • Reduction in data redundancy
  • Essential for agencies and boards with databases that need support services provided by senior-level database administrators

 

Billing Unit: Hour
Billing Code: 8221

 

Eligible Customers
  • All State Agencies, Boards and Commissions
Service Prerequisites
  • Client provides a high-level overview of service requirements.
Scope of Service
  • ASET Responsibilities:
    • Disaster Recovery support
    • Monitoring and tuning of the DBMS environment
    • DBMS software installation, maintenance, and upgrade
    • DBMS customization and configuration implementation
    • Troubleshooting and problem resolution for DBMS Software
    • DBMS Backup and Recovery
    • DBMS Disaster Recovery preparation
    • Implement Application Database backup and recovery procedures
    • File Management services
    • Database administration support to Application Development staff
  • Customer Responsibilities:
    • Coordinate with the Applications team
    • Attain authorization through the AZDOHS Cyber Command for any changes to the environment
    • Provide ADOA-ASET with customer contact information during normal and outside normal business hours
    • Request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Database Support then Database Hosting.
    • If you would like to add or decommission a service, please submit a service ticket via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk and then select the appropriate service.
    • Authorize activities in support of DBMS environment
    • Pay all fees associated with the use of the service
  • Shared Responsibilities:
    • Coordinate application testing schedules for system or application software upgrades
Service Commitment
  • Response Time: 24 - 48 hours (depending on severity)
  • Resolution Time: Dependent on issue
  • Support Time: 8AM - 5PM Monday - Friday
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.