About Enterprise State Time

Data Center Server Time Synchronization Services provide a robust and managed solution to ensure all your servers operate on a unified and accurate time source, eliminating these risks and enhancing the overall stability and integrity of your servers in the SHDC data center.

What problems it solves

NTP servers solve the problem of clock drift and time synchronization on computer networks. They provide a solution to synchronize the clocks of multiple devices to a standard time source, ensuring that all network devices, including servers and clients, are set to the same time. This is crucial for various applications, including file system updates, network management, security analysis, and more.

What the Service provides

We provide a comprehensive suite of time synchronization services tailored to meet the specific needs of your data center environment:

• Dedicated and Redundant Time Source Infrastructure: We deploy and manage highly accurate and redundant Network Time Protocol (NTP) or Precision Time Protocol (PTP) servers within your data center or provide secure access to our highly reliable external time sources
• Secure and Isolated Time Network: We establish a secure and isolated network for time synchronization traffic, protecting it from external interference and ensuring the integrity of the time signal
• Customized Configuration and Implementation: Our experienced engineers will work closely with your team to design and implement a time synchronization solution that aligns with your existing infrastructure, security policies, and compliance requirements
• Server Configuration and Integration: We assist with the configuration of your servers to reliably synchronize with the designated time source, ensuring consistent and accurate timekeeping across your entire environment
• Continuous Monitoring and Alerting: Our proactive monitoring systems continuously track the health and accuracy of your time synchronization infrastructure, providing timely alerts in case of any deviations or potential issues
• Expert Management and Support: Our certified engineers provide ongoing management, maintenance, and support for your time synchronization services, ensuring optimal performance and addressing any issues promptly
• Compliance Adherence: We help you meet the stringent time synchronization requirements of various industry regulations and compliance frameworks (e.g., PCI DSS, HIPAA, SOC 2)
• Detailed Reporting and Auditing: We provide comprehensive reports on the status and accuracy of your time synchronization, facilitating audits and demonstrating compliance

Benefits of this Service

• Enhanced Accuracy and Reliability: Ensure all your servers operate on a highly precise and consistent time source
• Improved Security Posture: Facilitate accurate log correlation and incident analysis
• Guaranteed Compliance: Meet regulatory requirements for accurate timestamping and audit trails
• Minimized Application Errors: Prevent time-sensitive application failures and data inconsistencies
• Increased Operational Efficiency: Streamline system administration and troubleshooting
• Reduced Risk of Downtime: Proactive monitoring and management minimize the potential for time-related outages
• Dedicated Expertise and Support: Leverage our specialized knowledge and experience in time synchronization
• Cost-Effective Solution: Eliminate the capital expenditure and operational overhead of managing dedicated time infrastructure

 

Billing Unit: N/A (Service is not billed by ASET due to funding from other sources)

Billing Code: 5811

 

Eligible Customers

• All state agencies requiring Server Time Sync services for their server infrastructures

Service Prerequisites

• Server environments requesting secure Time Sync services

Scope of Service

• Customers can request assistance or support via the ServiceNow Customer portal. Click on the ADOA-ASET Service Desk. Select Server, then General Server Support. Explain the issue with the NTP service.

Service Commitment

• Response Time: 24 - 48 hours (depending on severity)
• Resolution Time: Dependent on the issue
• Support Time: 8 AM - 5 PM Monday - Friday (after-hours on-call provided on production systems as needed)

Tenant Roles and Responsibilities

Agencies should open a ticket with the ADOA-ASET Service Desk to request the Time Sync server IP addresses.

Hosted IT Roles and Responsibilities

• Physical appliance deployment and maintenance
• Network connectivity
• Power and cooling management 
• Rack space management
• Time source connectivity and configuration
• Time source performance tuning 
• Performance monitoring

Related Services

• No Related Services

How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.