Enterprise SFTP

Enterprise SFTP

About Enterprise SFTP

Managed SFTP is provided by ADOA-ASET as a service that all state agencies can utilize to transfer files between agencies and vendors. ADOA-ASET manages the setup, maintenance, security, and scalability of our statewide SFTP infrastructure. This includes the servers, storage, network configurations, and software updates, enabling you to securely transfer files without the burden of managing the underlying technology.

What problems it solves

Our solution assists agencies with nightly secure file transfers for both manual and automated uploads and downloads. It also allows agencies to share files internally and externally that are larger than 25MB in size

What the Service provides
  • End-to-End Encryption: All data in transit is protected with robust SSH encryption, ensuring confidentiality and integrity during file transfers
  • Secure Authentication: Supports strong authentication methods, including password-based login, SSH key-based authentication, and multi-factor authentication (MFA) for enhanced security
  • Granular Access Controls: Limit user permissions and access levels to specific directories and files, ensuring data security and compliance
  • Comprehensive Logging & Auditing: Detailed logs of all file transfer activities provide a complete audit trail for compliance and security monitoring
  • User-Friendly Interface: Intuitive web interface and client compatibility for easy file management and transfer
  • Automation Capabilities: Supports scripting and automation for streamlined file transfer workflows
  • Regular Security Updates & Patching: We proactively manage security updates and patches to protect your data from emerging threats
  • Proactive Monitoring & Alerting: Our systems continuously monitor the health and performance of your SFTP service, with proactive alerts for any potential issues
  • Expert Support & Management: Our experienced team handles the setup, configuration, maintenance, and ongoing support of your SFTP environment
Benefits of this Service
  • Enhanced Security: Protect your sensitive data with robust encryption and authentication mechanisms
  • Simplified Management: Eliminate the complexities and overhead of managing your own SFTP infrastructure
  • Scalability & Flexibility: Easily adapt to changing data transfer needs without significant infrastructure investments
  • Improved Compliance: Meet industry regulations and security standards with comprehensive logging and access controls
  • Reduced Operational Costs: Lower IT overhead and resource allocation compared to self-management
  • Focus on Your Core Business: Free up your IT team to concentrate on strategic initiatives
  • Expert Support: Access our knowledgeable support team for any assistance you may need

 

Billing Unit: N/A (Service is not billed by ASET due to funding from other sources)
Billing Code: 5810

 

Eligible Customers
  • All state agencies
Service Prerequisites
  • The agency must request an account and download the utility
Scope of Service
  • Customers can request assistance or support via the ServiceNow Customer portal. Click on the ADOA-ASET Service Desk. Select Server, then General Server Support. Explain the issue with the NTP service.
Service Commitment
  • Response Time: 24 - 48 hours (depending on severity)
  • Resolution Time: Dependent on the issue
  • Support Time: 8 AM - 5 PM Monday - Friday (after-hours on-call provided on production systems as needed)
Tenant Roles and Responsibilities
  • The agency is responsible for maintaining and reviewing active users on the platform
  • The agency should manage the amount of data stored on the platform up to 5GB
Hosted IT Roles and Responsibilities

ADOA takes full ownership of the SFTP hosting environment, encompassing the following key responsibilities:

  • Infrastructure Provisioning and Management:
    • Secure Server Deployment: We provision and configure robust and secure servers specifically optimized for SFTP operations within our secure data centers
    • Operating System Management: We handle the installation, configuration, hardening, and ongoing maintenance of the server operating systems
    • Storage Management: We provision and manage secure and scalable storage for your files, ensuring sufficient capacity and performance
    • Network Configuration: We configure and maintain the network infrastructure, ensuring reliable and low-latency connectivity for your SFTP service
    • Regular Hardware Maintenance: We proactively monitor and maintain the underlying hardware to ensure optimal performance and prevent failures
    • Scalability Management: We provide the infrastructure and expertise to seamlessly scale your storage and bandwidth as your data transfer needs grow
  • Security Implementation and Maintenance:
    • Server Hardening: We implement industry-leading security best practices to harden the SFTP servers against potential vulnerabilities
    • Firewall Management: We configure and maintain robust firewall rules to control access and protect the SFTP environment
    • Regular Security Patching: We promptly apply security updates and patches to the operating system and SFTP software to address emerging threats
    • SSL/TLS Certificate Management: We manage the installation and renewal of SSL/TLS certificates to ensure secure encrypted connections
    • Security Audits and Compliance: We conduct regular security audits and adhere to relevant compliance standards to maintain a secure environment
  • SFTP Software Management:
    • Installation and Configuration: We handle the initial installation and secure configuration of the SFTP server software
    • Version Updates and Upgrades: We manage and implement necessary software updates and upgrades to ensure optimal performance and security
    • Performance Tuning: We optimize the SFTP server configuration for efficient file transfer and resource utilization
  • Reliability Management:
    • Proactive Monitoring: Our 24/7 monitoring systems track the health and performance of the SFTP environment, identifying and addressing potential issues before they impact your operations
    • Backup and Recovery: We implement robust backup and recovery procedures to protect your data and ensure business continuity in case of unforeseen events
  • What You Can Expect from Our Managed SFTP Hosting:
    • Secure and Compliant File Transfers: Assurance that your sensitive data is protected with robust security measures
    • Reliable and High-Performing Service: Experience consistent uptime and efficient file transfer speeds
    • Reduced Operational Overhead: Eliminate the burden and cost of managing your own SFTP infrastructure
    • Scalable Solution: Easily adapt to your evolving data transfer needs without complex infrastructure changes
    • Focus on Your Core Business: Free up your IT resources to concentrate on strategic initiatives
    • Peace of Mind: Knowing your secure file transfer needs are in the hands of experts

Our Managed SFTP Hosting service provides a secure, reliable, and convenient solution for all your file transfer needs. We take responsibility for the underlying infrastructure and its management, allowing you to focus on your core business operations.

Related Services
  • N/A
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager.