About Server Technician

This service provides agencies with server technicians at an hourly rate to handle tasks related to technical support for servers and operating systems. Server technicians help manage data center hardware by providing a total diagnosis and repair on hardware issues and help provide technical support to follow up on inquiries and issues on agency system servers.

About Service Desk (Subscription)

The Service Desk provides a centralized point of contact for responsive and quality support while striving to exceed customer expectations. Common tasks resolved by the Service Desk include account access, troubleshooting requests, and assisting in the communication of network outages.

What problems it solves

This service eliminates decentralized IT support and disparate troubleshooting methodologies by having a dedicated Service Desk to solve multiple issues within your agency or board.