Virtual Instance License

Virtual Instance License

About Virtual Instance License

Virtual Instance License provides agencies the ability to leverage ADOA-ASET for volume licensing for OS (Operating Systems) loaded on virtual servers hosted by the ADOA managed services team. Agencies that have Windows licensing will receive other licenses at a discounted rate.

What problems it solves

Virtual Instance License helps agencies reduce costs when purchasing a high volume of licensing for operating systems hosted by ADOA.

What the Service provides
  • Leverage Volume Licensing from ADOA
  • Discounted rates for licenses
  • Installation and configuration of virtual machine OS
  • 24 hour a day, 7 days a week, 365 days a year monitoring and operations support
  • Notification in the event of an outage or interruption of service
Benefits of this Service
  • Volume licenses at discounted rates
  • Beneficial to agencies/boards that utilize the ADOA-ASET Cloud team for server migration support

Billing Unit: Guest/Month
Billing Code: 5755

 

Eligible Customers
  • Any agency needing a new server that is currently onboarded in the ADOA managed service or approved to be onboarded to our services.
Service Prerequisites
  • Completed review and approval with the ASET Engagement Management & Cloud/DC Infrastructure Teams.
Scope of Service
  • ASET will provide a windows or linux server license for any server being spun up within our infrastructure environments and onboarded to our services.
  • Customers can request assistance or support via the Cherwell Customer portal. Click on ADOA-ASET Service Desk. Select Cloud Operations then Server Support.
Service Commitment
  • Response Time: 24 - 48 hours (depending on severity)
  • Resolution Time: Dependent on issue
  • Support Time: 8AM - 5PM Monday - Friday
Related Services
How to order this Service

To order this service or for any questions related to it, please reach out to your Engagement Manager. Click here for a full list of Engagement Managers by Agency. Alternatively, click here to submit a Contact form (select Subject "Engagement Management").