MS SQL Shared Premium Secondary

Billing Code: 
8241

DRM staff provides database administration support on additional database environments (i.e. Dev, UAT, etc.) within ADOA-ASET’s Shared Microsoft SQL Server Cluster located in a State Data Center managed hosting facility according to customer availability requirements, excluding maintenance windows. Services provided on a monthly basis include database table maintenance, backups, monitoring and tuning of the Database Management System (DBMS), up to 5 hours of troubleshooting and problem resolution assistance per month.

This rate will apply to each additional database instance created and maintained on ADOA-ASET’s Shared SQL Server Cluster. This monthly support rate is in addition to the standard 8240 MS SQL Shared Premium Primary instance charge if the instance is defined as a node in a SQL Server cluster.  This rate covers the additional SQL Server cluster administration and management features dependent on application requirements (i.e.  high availability and automatic fail-over, etc.).

This rate does not include application support. Application support services are invoiced on a Time & Materials (T&M) basis as per the hourly support rates published on the ADOA-ASET rate schedule.

ADOA-ASET Responsibilities

  • DBMS monitoring and performance tuning
  • DBMS environment troubleshooting and problem resolution assistance up to 2.5 hours per month
  • Perform DBMS (system) & Application Database Backup for use during Disaster Recovery
  • Management and completion of database-related customer service requests and issues
  • Support and facilitate cross-training of database administration staff
  • Maintain DBMS environment documentation which includes customer specific attributes with respect to the DBMS environment
  • All other requests for database administration assistance shall be provided following a receipt of a Client request and invoiced on a Time & Materials (T&M) basis according to the “8221 – Database Specialist” hourly support rates published on the ADOA-ASET rate schedule.

Client Responsibilities

  • Coordinate DRM requests with Applications support team
  • Attain authorization through the ADOA-ASET Security Group as required
  • Provide ADOA-ASET with CLIENT contact information
  • Contact ADOA-ASET Service Desk at 602-364-4444 for assistance or support
  • Authorize activities in support of DBMS environment
  • Pay monthly fees associated with the use of the service

Joint Responsibilities

  • Coordinate application test schedules for system or application software upgrades
  • In case of disaster and by customer request, coordinate CLIENT'S database recoverability with DBMS configuration, Point in Time Recovery and Point in Time Backup with Applications and Tech Support team
Required Services: 
MS SQL Shared Premium Primary
Optional or Related Services: 
Database Specialist
Billing Unit: 
App/DB Server/Month
Current Rate: 
$500