This service offering pertains to Clients utilizing ASET-owned Shared Customer SQL Server instances and provides up to five (5) backend databases and ten (10) database users with up to ten (10) log files for storing and retrieving data in a shared, secure DBMS environment customized to fit the needs of the application. Database backup to disk provided daily, with backup from prior day for use during recovery. Client may request a custom backup and retention schedule to satisfy Client’s requirements for an additional charge via Database Specialist (8221).
This rate applies to application database hosting services and does not include the setup fee required to begin hosting. The one time setup fee is estimated at 1 hour of the hourly rate for the services of a Database Specialist (8221) as published on the ADOA-ASET rate schedule.
Note - If disk space usage exceeds 10 GB or the number of databases exceeds 5 in any given month then invoicing will occur at the MS SQL Shared Premium Primary (8240) hosting tier.
Monitoring and tuning of the DBMS environment
DBMS software installation, maintenance and upgrade
Troubleshooting and problem resolution for DBMS Software
Perform DBMS (system) & Application Database Backup for use during Disaster Recovery
File Management services
All other requests for database administration assistance shall be provided following a receipt of a Client request and invoiced on a Time & Materials (T&M) basis according to the “8221 - Database Specialist” hourly support rate published on the ADOA-ASET rate schedule.
Coordinate DRM requests with Applications support team
Attain authorization through the ADOA-ASET Security Group as required
Provide ADOA-ASET with CLIENT contact information
Contact ADOA-ASET Service Desk at 602-364-4444 for assistance or support
Authorize activities in support of DBMS environment
Pay fees associated with the use of the service
Coordinate application test schedules for system or application software upgrades
In case of disaster and by customer request, coordinate CLIENTS database recoverability with DBMS configuration, Point in Time Recovery and Point in Time Backup with Applications and Tech Support team