Data Resource Management staff provides database administration support on a Client-owned MS SQL Server instance, excluding maintenance windows. Services provided on a monthly basis include database table maintenance, backups, monitoring and tuning of the Database Management System (DBMS).
This rate applies to a Dedicated Client-owned MS SQL Server instance with 10 or fewer databases. This service does not include application support or database administrator (dba) support for special Client requests not covered by the monthly services and support rate. Application support services and special requests for dba services are invoiced on a Time & Materials (T&M) basis as per the hourly support rates published on the ADOA-ASET rate schedule.
Note: Once the number of databases in the instance exceeds 10 an additional unit of 8261 will be invoiced for each count of 10 databases, or portion thereof, over the first 10.
DBMS monitoring and performance tuning
Database environment related troubleshooting
Perform DBMS (system) & Application Database Backup for use during Disaster Recovery
Management and oversight of database related customer service requests and issues
Support and facilitate cross-training of database administration staff
Maintain DBMS environment documentation which includes customer specific attributes relating to the DBMS environment
All other requests for database administration assistance (including DBMS installation, environment configuration, and DBMS software upgrade services) shall be provided following a receipt of a Client's request and will be invoiced on a Time & Materials (T&M) basis according to the “8221 – Database Specialist” hourly support rate published on the ADOA-ASET rate schedule.
A host server and infrastructure supporting the database instance are the Client’s responsibility
SQL Server infrastructure and licensing costs are the Client’s responsibility for all Dedicated Client-owned instances
Coordinate DRM requests with Applications support team(s)
Attain authorization through the ADOA-ASET Security Group as required
Provide ADOA-ASET with CLIENT contact information for the following:
Contact ADOA-ASET Service Desk at 602-364-4444 for assistance or support
Authorize activities in support of DBMS environment
Pay monthly fees associated with the use of the service
Client agrees to provide ADOA-ASET authority to act on their behalf in case of an incident that requires immediate action outside of normal business hours.
Coordinate application test schedules for system or application software upgrades
In case of disaster and by customer request, coordinate CLIENTS database recoverability with DBMS configuration, Point in Time Recovery and Point in Time Backup with Applications and Tech Support team