Mainframe Technician Services

This service is on a request basis and includes support of system and application activities. Involvement in special projects may also be requested on an as-needed basis. This service is billed in 15 minute increments and is invoiced monthly as incurred. These billable services are services that are not listed in the Responsibilities for each of the supported products in a CLIENT’s service agreement.

ADOA-ASET Responsibilities

• Provide CLIENT with an estimate on the time it will take to complete the task as requested in the CLIENT Specifications.

CLIENT Responsibilities

• Prepare and submit Specifications describing the task to be completed
• Contact ADOA-ASET Service Desk at 602-364-4444 for assistance or technical support for special projects in CLIENT’s environment
• Pay all fees associated with the use of the Technical service

JOINT Responsibilities

• Mutually agree upon a Timeline for scheduled work
• Mutually maintain and abide by the Emergency Contingency Plan