ABOUT DESKTOP SUPPORT ADVANCED
The ASET End User Support team is on-site and available to troubleshoot technical issues that cannot be resolved by the Service Desk. This team works to ensure that state agencies, boards and commissions have a stable, efficient computing environment.
Desktop Support Advanced is ideal for agencies located around the State Capitol needing on-site support, including cell phones.
BENEFITS OF THIS SERVICE
• Eliminates the need for more internal agency resources for end user support
• License monitoring highlights how many licenses of a product an agency is actually using, which lowers costs by redeploying unused software
• Integrated security compliance management allows departments to set baselines for security, bringing them into compliance when needed
IMPORTANCE TO YOUR AGENCY/BOARD
• On-site support for administrative-type functions is an effective solution to save agencies and boards time, money and resources
• Desktop Support Basic
• Desktop Support Technician