Desktop Support Advanced (Subscription)

ABOUT DESKTOP SUPPORT ADVANCED

The ASET End User Support team is on-site and available to troubleshoot technical issues that cannot be resolved by the Service Desk. This team works to ensure that state agencies, boards and commissions have a stable, efficient computing environment. 

Desktop Support Advanced is ideal for agencies located around the State Capitol needing on-site support, including cell phones.

BENEFITS OF THIS SERVICE

      •       Eliminates the need for more internal agency resources for end user support 

      •       License monitoring highlights how many licenses of a product an agency is actually using, which lowers costs by redeploying unused software

      •       Integrated security compliance management allows departments to set baselines for security, bringing them into compliance when needed

IMPORTANCE TO YOUR AGENCY/BOARD

     •       On-site support for administrative-type functions is an effective solution to save agencies and boards time, money and resources

RELATED SERVICES

      •       Desktop Support Basic

      •       Desktop Support Technician