AZNET II - Arizona Network

Program

About

Announcements

The ASET EIC team is pleased to share with you that we have begun the process of drafting a new RFP for an AZNet III contract.  Following AZNet's inaugural term with the service provider Accenture, on March 12, 2012 the State of Arizona entered in to a five-year contract known as AZNet II with CenturyLink (CTL) Managed Services. The CTL contract was extended to September 2019.

The new RFP was published on Monday, September 19, 2018, on procureaz.com.  Please see a high level timeline below.  

AZNet III TImeline

About AZNet II

AZNet II is a consolidated telecommunications program providing State of Arizona agencies, boards and commissions with outsourced voice and networking services and equipment, contracted at a predictable, user-based monthly charge.

To learn more about the contract extension, click to read the AZNet II Contract Extension FAQ.pdf.

Background

In accordance with Arizona Revised Statutes § 41-712 the Arizona Department of Administration (ADOA) was tasked to establish and oversee a statewide contract for telecommunication services and equipment, known as AZNet - Arizona Network.

Following AZNet's inaugural term with service provider Accenture, on March 12, 2012 the State of Arizona entered into a five year contract with CenturyLink, AZNet II.

To view the complete AZNet II contract, visit procure.az.gov.

Statewide Projects

Core Decommissioning - Decommissioning legacy equipment from AZNet CORE.  UPDATE - 1 device remains to be powered down.  Project is 99% complete.  Expected completion TBD.

Shared Hosted Data Center -

Phase II

We are now in Phase II of this project.  The Shared Hosted Data Center opened in July of 2017.  We are now in the process of moving all equipment to the new data center.  This phase is due to be complete by December 31, 2018.

 

 

 

Contact us

Have a question? Call us at 602-364-1106.

Overview

Program Basics

AZNet II is the official telecommunications program servicing all State of Arizona agencies, boards and commissions.

Contract oversight is performed by the Enterprise Infrastructure & Communications team within the ASET division of ADOA.  See the AZNet II Team page for more information on who’s who within the program.

Pricing and ServicesGraphic of two communications professionals and a communications tower and telephone coming out of a box labeled "AZNET II" which is placed on a red armchair

AZNet II employs a pricing structure based on “seats” whereby services and equipment are bundled at a fixed, monthly, per-user rate for the duration of the contract.

AZNet II offers a variety of voice seats and networking seats to meet the needs of individual employees as well as the requirements of their site locations.

Voice seat prices include the following services and equipment:

  • Cisco Handsets
  • VoIP Services & Features
  • Voicemail Services
  • Moves, Adds & Changes
  • Device Maintenance & Repairs
  • Access-controlled Security
  • Help Desk Support
     

Network seat prices include the following services and equipment:

  • Network Management, Monitoring
  • All Engineering, including design and configuration
  • WAN / LAN Client Access Switches
  • Moves, Adds & Changes to Services
  • Security Services
  • Help Desk Support

See the AZNet II Resources page for more detailed information about our portfolio of services.

AZNet II FAQ

AZNet II Glossary

Outreach

Oversight Committee

AZNet II Oversight Committee meetings are open to all State personnel interested in learning more about the current statewide telecommunication system and helping to drive future AZNet II developments.

Hosted by Pam Dreyer and Steve Kalomas, the Oversight Committee meets quarterly at the Department of Administration building on the Capitol Mall.

Next Meeting

TBD

Location

100 N. 15th Avenue

Phoenix, AZ 85007

Don’t forget your State ID badge—you’ll need it to pass through ADOA security.

Oversight Committee Archives and Updates

July 2017

April 2018

April 2018 AZNet Oversight Committee Meeting Minutes

Voting Members

Voting Members
 Pam Dreyer, Co-Chair Department of Administration - ASET Enterprise Infrastructure & Communications (EIC)
Roger Baune, Co-Chair Department of Public Safety (DPS)
Charles Brown Board of Physical Therapy (90-10 Representative)
Chris Unnewehr Water Infrastructure Finance Authority (WF)
Gary Heller Department of Environmental Quality (EV)
Jennifer Dvorak Department of Administration - ASET Security Privacy & Risk (SPR)
Joseph Nicoletti Department of Corrections (DC)
Mike Collins Department of Gaming (GM)
Anthony Flot AZ Health Care Cost Containment System (HC)
Tim Barndt Department of Emergency and Military Affairs (MA)
Robert Fisher Department of Administration - ASET Enterprise Infrastructure & Communications (EIC)
Sally Grimm Department of Economic Security (DE)
Sandip Dholakia Department of Revenue (RV)
Tami Price Department of Transportation (DT)

View the Oversight Committee Charter

Steering Committee

Steering Committee Updates

October 2017

Voice & Network Committee

Venue: 100 N 15th Ave, 4th floor, ASET conference room.

Resources and Files

User Guides

Telephone user Guides

Telephone User Guide

Cisco 7942 7962 User Guide 091012.pdf

Cisco IP Phone 7945 & 7965 User Guide.pdf

Cisco User Guide for 8831

 

Voicemail User guide

Cisco Unity Voice Mail User Guide.docx

Cisco Web Portal Guide 07-28-2015.pdf

VSPR User Guide

 

Call Center User Guide

Attendant Console Training.pptx

CUIC 11.0 Reporting Quick Reference Guide

Reskilling Tool Quick Reference Guide_V1.docx

Finesse Supervisor Quick Reference Guide_V1.docx

 

VPN User Guide

AZNet II VPN Set Up User Guide-Hard Token

AZNet II VPN Set Up User Guide-Soft Token

AZNet II Remote Access Login Users Guide

 

Misc.

Cisco Webex 

WebEx Frequently Asked Questions (FAQs)

WebEx User Guide

WebEx License/Access Request Form

WebEx License Request Form

Audio conferencing disconnect Form

To assist the agencies in cost avoidance, you can make a request for multiple bridge lines to be disconnected.  Please complete the  spreadsheet in the link below and send it to the AZNet II Service Desk ([email protected]).

Processes & Procedures

 

10.6 AZNet II - MAC Carrier Order Process Guide

Circuit Disconnect Form(referenced in 10.6 MAC Project Carrier Order Process Guide)

6.1 AZNet II Billing Dispute Procedure

AttachmentSize
Microsoft Office document icon AZNET Firewall Request Form75.5 KB
PDF icon Remote Access Request Form (VPN)189.23 KB
Reports

Program Metrics

ASRS 41-712 JLBC FY2019 Annual Report

2016 Service Level Benchmarking

First Quarter - FY2015 

Fourth Quarter - FY2014

Third Quarter - FY2014

Cabling Awards

Quarterly Reports

Cabling Awards Q1 FY17

Cabling Awards Q4 FY16

Cabling Awards Q3 FY16

Cabling Awards Q2 FY16

Cabling Awards Q1 FY16

Cabling Awards Q3 FY15

Cabling Awards Q2 FY15

Cabling Awards Q1 FY15

Carrier Contract Awards

Within the Carrier Services Award Report for 2013 some one-time cost data was not available, due to numerous agency purchasing systems being de-centralized and ADOA-ASET/EIC does not have access to those systems to retrieve or validate the costs. 
 
Beginning in calendar year 2014, we have implemented internal processes and procedures to capture the one-time cost estimates and validate the actuals and they will be published in all future reports posted to this webpage.
 

Monthly ReportS

2018

January 2018 / ACTIVE

February 2018 / Active

March 2018 / Active

April 2018/Active

May 2018 / Active

June 2018 / Active

July 2018 /Active

August 2018/ Active

September 2018/ Active

October 2018/Active

November 2018/Active

2017

JANUARY 2017 / ACTIVE

FEBRUARY 2017 / ACTIVE

MARCH 2017 / ACTIVE

APRIL 2017 / ACTIVE

May 2017 / Active

June / 2017

July 2017 / Active

August 2017 / Active

September 2017 / Active

October 2017/ ACTIVE

November 2017 / Active

December 2017 / Active

2016

DECEMBER 2016 - ACTIVE

NOVEMBER 2016 - ACTIVE

OCTOBER 2016 / ACTIVE

SEPTEMBER 2016 - FINAL

AUGUST 2016 / ACTIVE

JULY 2016 - FINAL

JUNE 2016 / FINAL

MAY 2016 / ACTIVE

APRIL 2016 / ACTIVE

MARCH 2016 / FINAL

FEBRUARY 2016 / FINAL

JANUARY 2016 / FINAL

Team

Pam Dreyer

Director of Network Operations

Allan Gazza

IT Infrastructure Manager
Network Cabling, Power Deficiencies, Cabling and Power Contract Coordination and Negotiation
 

Marcy Fleming

Customer Portfolio Manager

Marco Pascale

Program Manager Inventory

Asset & Inventory System Migration

Steven Sheets

Program Manager - Project Delivery

Laura Flores

Program Manager - Project Specialist
SHDC Processes

Shared Hosted Data Center Processes

AttachmentSize
PDF icon SHDC Agency MOD Space Request Process.pdf591.12 KB
PDF icon SHDC Entrance Process.pdf347.54 KB
PDF icon SHDC Badging Request Process.pdf476.54 KB
PDF icon SHDC Equipment Server Activation.pdf385.62 KB
PDF icon SHDC Equipment Unpacking Process.pdf345.44 KB
PDF icon SHDC Equipment Installation Process.pdf308.55 KB
PDF icon SHDC Equipment Removal Process.pdf252.46 KB
PDF icon SHDC ADOA ASSET Tag process.pdf390.88 KB
PDF icon SHDC Incident Resolution Process.pdf401 KB
PDF icon SHDC Cross connects for Modular space.pdf124.83 KB
PDF icon SHDC Cross connects for raised floor space.pdf133.13 KB
Podcasts

PODCAST #01 - AZNET II CONTRACT EXTENSION - 

PODCAST #02 - SHARED HOSTED DATA CENTER - 

PODCAST #03 - BILL PAYeR REPORT - 

PODCAST #04 - DOWNLOADING AND FORMATTING THE CBR - 

PODCAST #05 - SUMMARizING THE CBR -