AZNET II - Arizona Network

Program

About

Announcements

The ASET EIC team is pleased to share with you that we have begun the process of drafting a new RFP for an AZNet III contract. Following AZNet's inaugural term with the service provider Accenture, on March 12, 2012 the State of Arizona entered in to a five-year contract known as AZNet II with CenturyLink (CTL) Managed Services. The CTL contract was extended to September 2019.

The new RFP was published on Monday, September 19, 2018, on procureaz.com. Please see a high level timeline below.

AZNet III TImeline

About AZNet II

AZNet II is a consolidated telecommunications program providing State of Arizona agencies, boards and commissions with outsourced voice and networking services and equipment, contracted at a predictable, user-based monthly charge.

To learn more about the contract extension, click to read the AZNet II Contract Extension FAQ.pdf.

Background

In accordance with Arizona Revised Statutes § 41-712 the Arizona Department of Administration (ADOA) was tasked to establish and oversee a statewide contract for telecommunication services and equipment, known as AZNet - Arizona Network.

Following AZNet's inaugural term with service provider Accenture, on March 12, 2012 the State of Arizona entered into a five year contract with CenturyLink, AZNet II.

To view the complete AZNet II contract, visit procure.az.gov.

Statewide Projects

Core Decommissioning - Decommissioning legacy equipment from AZNet CORE. UPDATE - 1 device remains to be powered down. Project is 99% complete. Expected completion TBD.

Shared Hosted Data Center -

Video of AZNET II Shared Hosted Data Center

Phase II

We are now in Phase II of this project. The Shared Hosted Data Center opened in July of 2017. We are now in the process of moving all equipment to the new data center. This phase is due to be complete by December 31, 2018.

Contact us

Have a question? Call us at 602-364-1106.

Overview

Program Basics

AZNet II is the official telecommunications program servicing all State of Arizona agencies, boards and commissions.

Contract oversight is performed by the Enterprise Infrastructure & Communications team within the ASET division of ADOA. See the AZNet II Team page for more information on who’s who within the program.

Pricing and Services

AZNet II employs a pricing structure based on “seats” whereby services and equipment are bundled at a fixed, monthly, per-user rate for the duration of the contract.

AZNet II offers a variety of voice seats and networking seats to meet the needs of individual employees as well as the requirements of their site locations.

Voice seat prices include the following services and equipment:

Cisco Handsets
VoIP Services & Features
Voicemail Services
Moves, Adds & Changes
Device Maintenance & Repairs
Access-controlled Security
Help Desk Support

Network seat prices include the following services and equipment:

Network Management, Monitoring
All Engineering, including design and configuration
WAN / LAN Client Access Switches
Moves, Adds & Changes to Services
Security Services
Help Desk Support

See the AZNet II Resources page for more detailed information about our portfolio of services.

AZNet II FAQ

AZNet II Glossary

Outreach

Oversight Committee

AZNet II Oversight Committee meetings are open to all State personnel interested in learning more about the current statewide telecommunication system and helping to drive future AZNet II developments.

Hosted by Pam Dreyer and Steve Kalomas, the Oversight Committee meets quarterly at the Department of Administration building on the Capitol Mall.

Next Meeting

TBD

Location

100 N. 15th Avenue

Phoenix, AZ 85007

Don’t forget your State ID badge—you’ll need it to pass through ADOA security.

Oversight Committee Archives and Updates

July 2017

April 2018

April 2018 AZNet Oversight Committee Meeting Minutes

Voting Members

Voting Members
Steven Jenkins, Co-Chair	Department of Administration - ASET Enterprise Infrastructure & Communications (EIC)
Roger Baune, Co-Chair	Department of Public Safety (PS)
Janeen Dahn	State of Arizona Board of Nursing (BN)
Chris Unnewehr	Water Infrastructure Finance Authority (WF)
Gary Heller	Department of Environmental Quality (EV)
Jennifer Dvorak	Department of Administration - ASET Security Privacy & Risk (SPR)
Joseph Nicoletti	Department of Corrections (DC)
Henry Turrey	Department of Gaming (GM)
Anthony Flot	AZ Health Care Cost Containment System (HC)
Tim Barndt	Department of Emergency and Military Affairs (MA)
Steven Sheets	Department of Administration - ASET Enterprise Infrastructure & Communications (EIC)
Paul Wills	Department of Economic Security (DE)
Sandip Dholakia	Department of Revenue (RV)
Tami Price	Department of Transportation (DT)

View the Oversight Committee Charter

Steering Committee

Steering Committee Updates

October 2017

Voice & Network Committee

Venue: 100 N 15th Ave, 4th floor, ASET conference room.

Read more about Voice & Network Committee

Resources and Files

March 2019 / Pending March 2019/ActiveUser Guides

Telephone user Guides

Misc.

Cisco Webex

WebEx Frequently Asked Questions (FAQs)

WebEx FAQ

WebEx User Guide

WebEx License/Access Request Form

WebEx License Request Form

Audio conferencing disconnect Form

To assist the agencies in cost avoidance, you can make a request for multiple bridge lines to be disconnected. Please complete the spreadsheet in the link below and send it to the AZNet II Service Desk ([email protected]).

Audio Conferencing Disconnect Form

Processes & Procedures

10.6 AZNet II - MAC Carrier Order Process Guide

Circuit Disconnect Form(referenced in 10.6 MAC Project Carrier Order Process Guide)

6.1 AZNet II Billing Dispute Procedure

Attachment	Size
AZNET Firewall Request Form	75.5 KB
Remote Access Request Form (VPN)	189.23 KB

Reports

Program Metrics

ASRS 41-712 JLBC FY2019 Annual Report

2016 Service Level Benchmarking

First Quarter - FY2015

Fourth Quarter - FY2014

Third Quarter - FY2014

Cabling Awards

Quarterly Reports

Cabling Awards Q1 FY17

Cabling Awards Q4 FY16

Cabling Awards Q3 FY16

Cabling Awards Q2 FY16

Cabling Awards Q1 FY16

Cabling Awards Q3 FY15

Cabling Awards Q2 FY15

Cabling Awards Q1 FY15

Carrier Contract Awards

Within the Carrier Services Award Report for 2013 some one-time cost data was not available, due to numerous agency purchasing systems being de-centralized and ADOA-ASET/EIC does not have access to those systems to retrieve or validate the costs.

Beginning in calendar year 2014, we have implemented internal processes and procedures to capture the one-time cost estimates and validate the actuals and they will be published in all future reports posted to this webpage.

Monthly ReportS

2018

January 2018 / ACTIVE

February 2018 / Active

September 2018/ Active

October 2018/Active

November 2018/Active

2019

January 2019 / Active

February 2019 / Active

April 2019 / Pending

Team

Pam Dreyer

Director of Network Operations

Read more about Pam Dreyer

Allan Gazza

IT Infrastructure Manager

Network Cabling, Power Deficiencies, Cabling and Power Contract Coordination and Negotiation

Read more about Allan Gazza

Marcy Fleming

Customer Portfolio Manager

Read more about Marcy Fleming

Marco Pascale

Program Manager Inventory

Asset & Inventory System Migration

Read more about Marco Pascale

Steven Sheets

Program Manager - Project Delivery

Read more about Steven Sheets

Laura Flores

Program Manager - Project Specialist

Read more about Laura Flores

SHDC Processes

Shared Hosted Data Center Processes

Attachment	Size
SHDC Agency MOD Space Request Process.pdf	591.12 KB
SHDC Entrance Process.pdf	347.54 KB
SHDC Badging Request Process.pdf	476.54 KB
SHDC Equipment Server Activation.pdf	385.62 KB
SHDC Equipment Unpacking Process.pdf	345.44 KB
SHDC Equipment Installation Process.pdf	308.55 KB
SHDC Equipment Removal Process.pdf	252.46 KB
SHDC ADOA ASSET Tag process.pdf	390.88 KB
SHDC Incident Resolution Process.pdf	401 KB
SHDC Cross connects for Modular space.pdf	124.83 KB
SHDC Cross connects for raised floor space.pdf	133.13 KB

Podcasts