The 9-1-1 Program office has oversight responsibility for the revenues that are collected through the Emergency Telecommunication Service Revolving Fund. Revenues are generated through a Telecommunications Services Excise tax rate of $0.20 per month for each activated wire, wireless and voice over internet protocol (VoIP) service account. In addition, a small percentage of the amount for prepaid wireless sales at the retail level also contribute to the fund. Collections are used to implement and operate emergency telecommunication services (9-1-1) through political sub-divisions of the state.
What is the current Emergency Telecommunications Excise Tax rate for 9-1-1?The current tax is $.20 for both wireline and wireless access lines. This change was effective on July 1, 2007.
Beginning January 1, 2014, prepaid wireless telecommunications retailers rather service providers will be liable for remitting the E911 excise tax on prepaid wireless telecommunications service. Laws 2012, Chapter 198 (HB2094). Laws 2012, Chapter 198 (HB2094) established a prepaid wireless telecommunications E911 excise tax. The tax is 0.80% of the gross proceeds of sales or gross income from the retail sale of prepaid wireless telecommunications services. Retailers are authorized to retain 3% of the cost of the tax that they collect from their customers.
What costs are eligible for funding from the Emergency Telecommunication Services Revolving Fund?Necessary 9-1-1 Network costs, Station Terminal Equipment and Maintenance of that equipment are all eligible expenditures. Also eligible, are necessary and appropriate consulting services or administration costs (3% for State Administrative Costs and 2% for local community Network Management), not to exceed five percent of the amounts deposited annually.
What levels of 9-1-1 services are available in Arizona?Of all wireline telephone services provided, 100% include access to 9-1-1. Of this, 96% of all telephone services have Enhanced 9-1-1. See the 9-1-1 status map which shows types of service. Wireless Enhanced 9-1-1 Phase II is available in Cochise, Coconino, Gila, Graham and Greenlee Counties, as well as Maricopa, Mohave, Pima, Pinal, Santa Cruz , Yavapai, and Yuma Counties. In these areas, when a 9-1-1 call is placed from a wireless phone, the location of the caller is depicted on a map.
On the maps, there are areas where no telephone services are available, why is that?Many areas in Arizona are rural and sparsely populated. Currently, no local area exchange carriers offer services in these areas.
How many telephone access lines are in Arizona and how many wireless subscribers are there?As of December 2014, there are in excess of 2.2 million access lines and 4.3 million wireless subscribers in the State of Arizona.
What steps are required for funding Enhanced 9-1-1?The area affected must be 90% addressed.A completed E9-1-1 Service Plan must be submitted and approved.The data base must have a less than 5% error rate before the system can be activated.
What is Basic 9-1-1 service?Basic 9-1-1 is a service that routes a 9-1-1 call to a Public Safety Answering Point (PSAP) for dispatch services. There is no telephone number or address provided with the call.
What is Enhanced 9-1-1 service?Enhanced 9-1-1 service means a service that routes a 9-1-1 call to a Public Safety Answering Point (PSAP) for dispatch services and delivers the telephone number (Automatic Number Identification-ANI) and in many areas the address (Automatic Location Identification-ALI) of the caller.
What is Wireless Enhanced 9-1-1 service?Wireless Enhanced 9-1-1 service is identified in two phases. Phase I provides a callback number and the closest cell site location information when a wireless 9-1-1 calls is placed. Phase II provides both a callback number and x/y coordinates of the caller.
What is NG (Next Generation) 9-1-1 service?Next Generation 9-1-1 (abbreviated NG9-1-1) refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society. In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text, images, video and data to the 9-1-1 center (referred to as a Public Safety Answering Point, or PSAP). The initiative also envisions additional types of emergency communications and data transfer. This NG9-1-1 infrastructure is intended to replace the current services over time. The National Emergency Number Association (NENA) first identified the need for NG9-1-1 in 2000, and started development actions in 2003, and is nearing full definition and standards for NG9-1-1. Since 2006, the US Department of Transportation (DOT) has been leading their NG9-1-1 Initiative, a research and development project aimed at advancing NG9-1-1.
View a list of all Public Safety Answering Point System Administrators by county of service.
Passage of the New and Emerging Technologies 911 Improvement Act of 2008 (HR 3403)June 16, 2008 - The United States Senate passed the New and Emerging Technologies 911 Improvement Act of 2008 (HR 3403). The NET 911 Improvement Act is critical legislation and will improve access to 9-1-1 for all Americans and help ensure that our nation's 9-1-1 system is able to keep up with advancements in communications technology.
Middle Class Tax Relief and Job Creation Act of 2012 (FCC 12-85)July 30, 2012 - Order adopted by the FCC regarding Implementing Public Safety Broadband Provisions PS Docket No. 12-94 of the Middle Class Tax Relief and Job Creation Act of 2012; Service Rules for the 698-746, 747-762 and 777-WT DocketNo. 06-150 792 MHz Bands; Implementing a Nationwide, Broadband, PS Docket No. 06-229 Interoperable Public Safety Network in 700 MHz Band.
Administrative Code (A.R.S. 38-613 et. seq.) (Title 2, Chapter 1, Article 4)Article 4 consisting of Sections R2-1-401 through R2-1-411 adopted effective June 22, 1985. Amended, effective June 14, 1990. Amended by final rulemaking a 6 A.A.R. 1971, effective May 12, 2000.
Revolving Fund Administration (Title 41-704)Emergency Telecommunications Services; Administration; Revolving Fund. Telecommunication Service Excise Tax - (Title 42, Chapter 5, Article 6)42-5252. Levy of tax; applicability Prepaid Wireless Telecommunications E911 Excise Tax - (Title 42, Chapter 5, Article 9) 42-5402. Levy of tax
Wireless ALI Record
Barbara has more than 40 years of experience in public safety communications and public administration holding a position at the Arizona Department of Administration (ADOA) since 1993. She is a Past President of the National Emergency Number Association (NENA) and holds the Emergency Number Professional (ENP) Certification.